Refund Policy

Prepaid credit

AsterWise purchases add USD-denominated service credit dollar for dollar. Purchased credit does not expire under the launch policy. It cannot be transferred or redeemed as cash through a self-service flow.

Failed requests and payment errors

Failed and cancelled inference requests are not charged. If a duplicate payment, incorrect credit, failed reconciliation or other payment error occurs, contact support@asterwise.dev with the Stripe receipt or payment reference. We inspect the durable order and ledger outcome before applying any correction.

Closure and exceptional refunds

If you request account closure, support discloses the remaining service-credit balance and normally allows you to use it before access is disabled. There is no automated refund of unused credit and no self-service refund button.

VectorQ Lab handles exceptional refunds, duplicate charges, disputes and legally required remedies manually. Nothing in this policy limits a refund, replacement or other remedy that applicable law requires, including non-excludable Australian consumer rights.